Frank.net – the thrills without the frills

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FoxP2’s – dare we say – ‘frank’ approach to insurance advertising for Frank.net is not only refreshing, it’s a reminder to us all that an honest, well-crafted message will pay you over and over and over again! Executive Creative Director Justin Gomes has the figures and stats…

RAB: Tell us a bit about the awards. What impact do they have for you, your agency and local radio creative as a whole?

JG: Awards are always nice to win, but they’re the result of great work and not a means to an end in themselves. What is sad to see is, as soon as a radio campaign wins an award, creatives want to imitate the structure and sign up the VO before you can say; ‘Virgin Atlantic’.

South Africa has experienced a real radio renaissance of late and this medium is where we’ll continue to be competitive with the relatively level playing fields. We don’t stand much of a chance when it comes to big TV production budgets, but in radio, concept is always king. Neither the Frank.net nor the Mercedes Benz winning radio this year had much in the way of frills. Just great script-writing and voice casting.

RAB: What’s the thinking behind the campaign that really made it work?

JG: Frank.net is a brand that tells it like it is without any sugar-coating and the campaign needed to reflect that. So no bells, no whistles. Just the straight-talking voice-over of Adam Behr talking about subject matter other brands in the category aren’t comfortable talking about.

RAB: please share some top tips on writing for radio.

JG: Radio is the most unforgiving of mediums. There is no place to hide. An average print ad can hide behind pretty pictures, a TV ad, the treatment of a great director. But in radio, it’s all about your idea. So when you present your script to client service, gauge how you’re feeling while reading the radio script to them. Do you feel slightly embarrassed and self-conscious? If so, chances are the script should never get in front of the client, let alone on the airwaves where you know its heavy rotation could end up in road-death.

RAB: Your thoughts on the awards vs. advertising effectiveness debate?

JG: There is no debate. The most effective ads are creative. The agencies that try and pit creativity against efficacy are the ones that don’t have the ability to be creative. Frank.net sold a billion’s rands worth of direct cover in its first four months of launch and six months later, we’ve just hit the R5-billion mark. If your clients want to read more about it, refer them to the recent UK analysis that cross-referenced the Gunn Report [global creative league table] with the IPA Effectiveness Awards [the UK equivalent of theApex Awards] and you’ll see that, on the basis of a sample of more than 430 campaigns across 16 years, creatively awarded campaigns are seven times more efficient than non-awarded ones (Campaign, 17 June 2011).

Listen Up:

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Fresh from turning up the heat – in India nogal, for their Eskom ‘Viva  Street’ radio campaign, Creatrix did it once again. Their client, KOO bagged a Grand Prix at the Sunday Times Top Brands Award – no doubt with a lot of thanks to the Creatrix developed and produced special radio edutainment feature.  CEO Lynn Joffe spills the ‘beans’ on two impressive wins…

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Thath’ amachance, thath’ ama-awards!

Draftfcb was right on the money this year, winning Gold at both the Loerie and Pendoring Awards for the Lotto campaign. Associate Creative Director Grant Sithole is on hand with the winning formula…

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RAB: Tell us a bit about the awards. What impact do they have for you, your agency and local radio creative as a whole?

GS: Being awarded at both the Loerie awards and the Pendorings is of significant importance to the agency and to me. It’s recognition for the hard work and crafting we put into our work. That the awards are for work done in one of the languages that seem to play an unintentional second fiddle to English on the radio medium, makes them that much more special. SA radio advertising is getting better and more colourful by the day.

RAB: Take us through the thinking behind the campaign; any interesting crafting features that really made it work?

GS: Lotteries are very well trodden territory when it comes to creative ideas and it’s very easy to find yourself doing work that somehow sounds like something you’ve heard before. We developed the character of ‘Donnie’ a sort of ‘anti-hero’ or the guy you wish would never win the lottery and had some fun with him boasting about the ridiculous things he’d done with the winnings. The colourful and beautiful language of Xitsonga made the spots that much more special.

RAB: Please share some top tips on writing for radio. What would you caution against?

GS: People don’t switch on the radio to hear ads. If your ad is gonna get in the way of me listening to my favourite song or favourite DJ (huh?) then it better be good. Humour does of course help, but we shouldn’t neglect the quality of the writing. Also, people love hearing characters they recognise or can put a face to. Oh, it doesn’t hurt to have a good concept either.

RAB: Your thoughts on the awards vs. advertising effectiveness debate?

GS: There’s no reason why award winning work and effective work shouldn’t be the same thing. But it’s gonna take advertisers acknowledging that our audiences are a lot smarter than we sometimes give them credit for. The thinking seems to be that we can be braver when it comes to ‘awards’ work but have to play it safer when we make the work we put out into the world. The sooner we bridge that gap the better.

Yes We Cannes!!!

From a festival at which the world’s biggest and best strive to make the cut – Cannes –SA radio Creative really shone brightest and silenced the critics in 2011. Allow us to boast a little…

Having walked away with a first for their Virgin Atlantic Plain Insanity radio campaign in 2009, local agency, Net#work BBDO proudly brought home the 2ndCannes Radio Lion Grand Prix this year.

Not happy resting on our laurels, South Africa also bagged 10 Radio Lions, almost twice that of the next runners up, Germany with 6, and America and Australia, each with 5.
This strong radio communication culminated in SA taking 13th position in this year’s Cannes country rankings report. Enough said! We’ll stop here and let someone more qualified, that being the President of the Cannes Radio Jury 2011, Eugene Cheong,say his piece…

President’s Message

They say Radio is the lowest hanging fruit in the South of France.
I disagree.
With visionless radio, all you have is A, B, C, D, E, F, G, H, I, J, K, L, M, N, O, P, Q, R, S, T, U, V, W, X, Y, Z and a prayer. There is simply nowhere to hide.F_Eugene_C_Page_1

However, if you are a genius you can rearrange the 26 amigos into The Rhyme of the Ancient Mariner, Lucy in the Sky with Diamonds, I Have a Dream, The Goon Show and, of course, ‘Hi, Tom Bodett for Motel 6’.
I spent my entire career avoiding radio for fear of being found out.

Terry couldn’t have found a better man to be President of the Radio Jury. 

Eugene Cheong
President Cannes Radio Lion Jury
Regional Executive Creative Director, Ogilvy & Mather Asia Pacific

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2011 has indeed been a great year for South African advertising in general, especially where radio is concerned. Having said that though, I think we still have a long way to go as radio hasn’t moved forward in terms of innovation in the medium.

Before you haul out the machine guns, allow me to explain…

We’re still making radio ads the same way we have been for years. Conveniently forgetting that people are listeners first before they are consumers and that no one listens to radio so that they can hear our ads. We’re still producing 30”, 45” and 60” radio ads, live reads and competition promos and haven’t looked at other ways of using this great medium.

We’re boring the listener. It’s a shame and quite frankly, we’re making the radio a pain to listen to.

Think for a moment with me; When last did you see the medium used tactically to promote a product? Have you ever noticed any product placement in a radio drama and yes, radio dramas still exist and they’re big.

Think back to a time when we changed a show’s format for a day, just to make a point to the listener. Didn’t think so.

If the truth be told, there’s nothing fresh that’s coming out of the radio category. We keep awarding the same stuff.

Don’t get me wrong, the radio ads that win are great. I just think we’re all sleeping on this amazing medium and we’re all to blame.

The stations are too rigid, the clients aren’t brave enough and the advertising and media agencies are lazy.image

I’m sure we all have different reasons for neglecting the glaringly obvious need for innovation when it comes to radio advertising, but I think it’s about time we pushed each other into new areas of radio, and there are a lot of them – other media channels have proven this.

Hoping next year we’ll see a fresh take on radio, and of course a focus on getting better results for our clients.

Neo Mashigo  Executive Creative Director  Draftfcb

 

Disclaimer; Contrary to popular belief, Neo Mashigo has not gone into a witness protection programme following his submission of this article. Tucked away in the leafy suburb of Sandton, he continues to safely peddle his trade as Executive Creative Director at Draftfcb Johannesburg.

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Simple. Frank.net machettied through the radio clutter in 2011 with its straight talking, tell it like it is, honest brand voice. And on radio it was very literally a brand voice.

I loved its unapolagetic tone. So matter of fact. It delivered some hard truths about a very weighty and delicate subject matter that other brands in the category go to great lengths to skirt around. It also made me smile – while of course contemplating the dark possibilities of being struck down before my time or even worse – having my job vaporize into a recessionary fog.

It has liberated the entire category to talk more openly about the curve-balls that life throws at us without pussy footing around them. I’m already seeing some copy-cat behaviour with more brands in the category suddenly realising that maybe it’s ok to be more transparent and revealing. More real. That the public can handle it and doesn’t need to be molly coddled into a safe bubble of denial.

According to FoxP2’s Justin Gomes, Frank.net sold R1-billion worth of direct cover within the first four months of operation and has to date sold R5-Billion. (source: Liberty Holdings)

I was rewarded for not touching my dial, with humour, and it left me wanting more, not less. I hope that what is coming is more Frank.net radio in 2012 and beyond.

Continuing with the very high levels of excellence in communication that Mercedes Benz has always exercised, we were proudly South African once again at Cannes this year when Jenny Glover, Brent Singer, Rob McLennan and a bunch of brave behind-the-scenes agency and marketing people brought home the radio Grand Prix again this year (Network BBDO won a Radio Lion Grand Prix for Virgin Atlantic Airlines in 2009). The approach was once again unexpected, imaginative and rewarded the listener for, well, listening.

I think it’s worth mentioning that I also really enjoyed the KIA and Cinema Nouveau radio spots during the Loeries 2011 judging session. The fact that more than 150 radio entries were received this year is further testament to the popularity of this channel. All in all a great year for radio!

So what’s left to say except that I hope that what isn’t coming is a tsunami of copycat executions of all the above mentioned spots. Every year brings new surprises and delights and I’m quite sure that next year’s winners will sound nothing like this year’s.

Rock on Radio!

Rui Alves

Executive Creative Director: LoweBull

Bright Young Thing

Turning our attention now to the most awarded campaign this year – rather the brains behind it - Net#work BBDO duo Jenny Glover and Brent Singer who have two Cannes and one Loerie Lion Radio Grand Prix between them, give us their Top 10 Tips for writing award winning radio…

  • When it comes to writing great radio, it’s incredibly old school. Start with a great idea. Ask yourself; what’s the brand, what’s the brief, what’s the insight?
  • Find your voice, know what your strengths are and work from what you’re good at.
  • Spend time crafting the idea. No one writes a book and then publishes it in one day. It’s a process.
  • Quick-fire doesn’t always do it. Let ideas simmer. You need time to get through the initial burst of bad ideas.
  • KISS – that’s Keep It Simple, Stupid, by sticking to your own personality. It’ll make your writing and idea generation that much easier.
  • There’s a big lesson here; to write great radio, you need to read more and write more.
  • Position yourself under great copywriters in South Africa and learn from them.
  • Make clients understand the creative process. Help them to step out of their own shoes and into their target market’s shoes.
  • Have a culture within the agency that recognises that great ideas take time.
  • Finally, when you get down to recording voices, make sure you listen, take a break, edit, listen, get others to listen – basically, craft slowly. That’s the secret to doing anything well.

Extra Extra!!!

Now famous for producing bar-raising work, Net#work BBDO’s Jenny and Brent talk the ‘narrative style’ and other great ideas for coming up with award-winning ads… Check out exclusive video interview here!

   

Draftfcb CT goes for Gold at Pendoring Awards!

Having walked away with Gold in both the Radio and original Afrikaans categories for ‘Die Burger’ at the recent Pendoring Awards, Draftfcb CT duo Andre de Wet and Riaan van Wyk, prove that at times – even print needs a little radio to get results! Three cheers all round! 

Click here to listen to the ad

Photo on 2011-10-25 at 11.19 AM #2What impact does this accolade have for you, Draftfcb CT and local Afrikaans radio creative as a whole?

To win a Gold Pendoring is no easy feat, especially in the radio category. Afrikaans is a very expressive language, and radio is the perfect medium to showcase its diversity and character. We are immensely proud of this achievement.

 

Please take us through the thinking behind the ‘Kiwi-Kapenaars’ campaign i.e. crafting, any interesting features that really made it work?

As rugby-loving, proudly South African Capetonians, we regularly watch games at Newlands. It puzzled us why so many Cape Town fans are rooting for New Zealand teams, so we wanted to put this topic in the spotlight.

Our client, Die Burger Newspaper, continuously encourages its readers to debate topics and form their own informed opinions – so we knew they were the perfect vehicle to kick off the debate. We started brainstorming and after throwing around some ideas we thought it would be really funny if these Kiwi-Capetonians started singing the New Zealand anthem in their own distinct, colloquial Afrikaans.

 

Please share your wisdom/ some top tips on writing for radio. What would you caution against?

If you’re having fun while writing a radio spot, you know you’re in the money. You won’t write effective radio if you don’t put your heart and soul into the characters and the message. Write, rewrite and rewrite again – a script very seldom flies on the first take.

 

Your opinion on the awards vs. advertising effectiveness debate?

Both have merit. As a creative team we always welcome an award. We need our egos stroked from time to time, but we also understand that we have a duty to our clients to deliver effective work. At Draftfcb our aim with every job is to create ‘ideas that matter’. Not only when it comes to answering our clients’ briefs, but also when coming up with ideas that are relevant to our audience. There’s nothing more rewarding than making an ad that wins awards and at the same time gets talked about. DRAFT LOGO

If there was no 30 second ad, how would you do radio differently?

We caught up with the Loeries 2011 TV & Radio Communication judging panel and posed this burning question. The answers may surprise you…

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“If the idea best suited a 30 second ad, I’d probably do it exactly the same. If the idea best suited a series of 8-second teasers, followed by a fake live read, then covering all the stations with the same message at the same time, I would do that. I think it’s important that we let our ideas dictate how we use the medium. Nightmare for the media planners, awesome for creative”. Paul Warner, Founder and Chief Creative Strategist, Metropolitan Republic

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“The short answer would be that it should be the idea that determines the length of a radio ad, not a predetermined media schedule put together without any heed for the creative concept or idea. Some ideas need a little more time to come to life. Others can be communicated in the blink of an eye. Radio often relies on humour and you don’t have to be an expert to understand that comedic timing is crucial in the telling of a good joke. A few seconds more, or a few seconds less could be the difference between your radio spot being noticed and remembered by the target market and your radio spot just being part of the clutter”. Cath Ireland Executive Creative Director, GREY SA

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“The 30 second radio ad might just be the most archaic concept in advertising. It’s an absolutely bizarre restriction to place on your communication, especially if you want 3 product benefits, 2 brand mentions, and a phone number in the ad. There’s just no space for any intrigue or emotion. You may as well just get a DJ straight read. In my mind, the quality of the idea is infinitely more important than a pre-determined media length, and all ideas should be judged in that context. If it’s a 30" (or even 20") and it’s great, by all means go for it. But you wouldn’t be doing your brand justice by letting a great 40" or 50" pass you by just because you have an out-dated concept of what length an ad is supposed to be. Anyone who regards media length as more important than the quality of the idea is in trouble. Imagine saying ‘Real men of genius ads, 60? No thanks, go back and write me 30s as requested’.   Alistair King, Group Chief Creative, King James

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“For me, the most important thing about radio is that it’s about telling a story. So what would I do? I’d do it the same way. I’d write a ‘story’ that works within whatever new or different timing parameters I’m presented with. Be it 34", 65", 40”, 10", whatever. It’s more about the story”.  Kamogelo Sesing, Creative Group Head, TBWA Hunt Lascaris

MICK3 M&C Saatchi Abel

“I would encourage clients and creatives to explore less intrusive ‘and now a word from our sponsors’ type of communication and use it as a means of entertainment or source of information as was originally the case with radio. (Orson Welles got people to start fleeing cities when he broadcast ‘War of The Worlds on radio, remember?).  Good TV ads are often called ‘little films’ because they use the medium’s visual nature to connect with the audience. Regarding radio then, I would hope to create work that was more informative regarding a brand and its offering while capitalising on the immediacy that one can really achieve on radio. For example, a sale is better communicated via a live read or as part of the DJ’s banter because that’s what’s happening now and it’s news worth telling people. I would also press to have the right kind of information communicated – what makes that special ingredient so special? – as opposed to less relevant information – having our phone number read out twice at the end – and make for better radio, from a listener’s perspective”. Mick Shepard, Creative Partner, M&C Saatchi Abel

A little radio never Hertz anyone

Does radio have a creative problem? It’s an age-old debate. To address this, and other radio creative conundrums we thought only the best and brightest would do. Ladies and gentlemen, the only man on the planet with both D&AD Yellow and Black Pencils for radio, Tony Hertz

It was clear from the onset that if there was one key takeout Radio Specialist Tony Hertz wanted delegates to leave with; it was that radio is less limiting and less limited; “Although the 30 second ad has been the bread and butter of many a station and agency, it’s not the be all and end all of radio advertising”, he said.

Underpinned by his worldwide expertise, garnered from judging festivals and conducting creative workshops in 6 continents, he noted that the challenge of creativity in radio advertising is a most obvious and universal truism;

“So what’s the problem? Are radio ads really that bad? I don’t think so. I think the problem is that radio hasn’t kept pace. The ads we’re hearing today are the same as those from yesteryear. There’s simply no breakthrough”, he says.

Summing up on some of the barriers to a productive creative process, Hertz highlighted the fact that our marketing, communication and advertising world has become more and more visual;

“We are a visual industry. These days Creatives are not taught the skills of writing and producing radio – they are children of the MAC age. In the past copywriters wrote copy and handed it to Art directors. Sadly, it’s now a case of ‘here are the visuals – fit some copy around them’. Copywriters have become the new Art Directors”.

Hertz also cited some pitfalls to lacklustre radio creative by pointing out that the creative industry is obsessed with refining and polishing things way beyond what they require, in order to win awards. This was complemented by practical examples to addressing the challenges.

“The radio industry has sold itself for years as the fast and cheap medium. Newsflash! Advertising agencies don’t like anything that’s cheap and fast. It’s also an alarming reality that agencies don’t seem to ‘get’ how people listen to the radio. They listen for company, to feel good. Listeners tune in for the human contact, the stuff that surrounds the music, the relationship. They listen habitually and have a portfolio of stations that they listen to everyday at the same time – forever.

“So how do advertisers talk to these people? As if they’re not very intelligent. We expect them to take in web addresses, telephone numbers etc. It doesn’t do much for the trusted ‘friend’ thing. You can kill a morning show which a DJ has worked 3 hours to build, with bad advertising. Don’t lose out on an amazing opportunity to capitalise on radio’s unique capacity to engage emotions and its power to evoke personal, visual images. The point, after all is not to get bogged down with info, but rather focus on an idea”, he adds.

It’s also worth noting that many of the Creative heads gathered at RadioWorks 2011 flocked to, and thoroughly enjoyed Tony Hertz’ afternoon stream, entitled Rad4AD – Radio for Art Directors, where he fleshed out more of these pearls of wisdom;

Tony Hertz’ Top secrets to writing great spots:

  1. Find the feeling. Think about the person you’re talking to: one ad = one message.
  2. There is a growing amount of research showing that emotional sells better than rational or informational based models. There’s nothing wrong with price advertising, but leading with price is not good.
  3. How long should a commercial be? Write the commercial, rewrite it, get it right, act it out loud, that’s how long as it needs to be.
  4. Media agencies are lazy. They worship at the altar of frequency. How many spots you get per schedule doesn’t matter – it’s what gets across. Media and creative should be a partnership. The Creative person shouldn’t have to sell the spot to the media person.